Our family of four has been privileged enough to have spent part of the last two December holidays in Mauritius. In December 2013 we stayed at the beautiful, colonial style Sugar Beach on the west coast. At the time, Chiara, our daughter was just over two and a half and our son, Joe was nearly five months old.
In December 2014, we stayed at The Westin, Turtle Bay (formerly the Grand Mauritian Hotel) in the north west of the island. Chiara was therefore about three and a half and Joe was 17 months.
The aim of this blog post is to compare our experiences at each. I specifically mention the ages of the children because tiny, little people and their needs change a huge amount in just twelve months and said tiny, little people and their needs can largely determine the extent to which their parents enjoy their holiday. (First world problems, I know).
Sugar Beach has the most stunning pool called “The Quiet Pool” – literally. Kids are not banned from The Quiet Pool but there is a guy who walks around and tells anyone (big or small) who is making a noise to please be quiet. I have no problem with this (I fondly recall the days when I read books next to pools before I had kids) and we did manage to spend a few glorious early evenings at The Quiet Pool as Joe was still an infant and, at two and a half, Chiara could be made to understand that she needed to be quiet. A year later, however, I wouldn’t have gone near this pool with a seventeen month old.
The kid friendly pool with a fairly large shallow section at Sugar Beach is very nice, but we were there in peak season and we were NEVER organised enough to go early and put our belongings on the loungers to “reserve” them for when we had finished breakfast. So we never really had a spot to sit at this pool. I think the hotel was pretty full and the pool reflected this.
At The Westin, we LIVED at the “main” pool. (Not the “Reflections Pool”, in the “Whisper Zone” – we never went there as we never trusted our kids to whisper in or around the pool).
The main pool has an enormous shallow end which was amazing for the kids. It feels brand new and gorgeous, it’s enormous and we loved it. I doubt the hotel was very full (it re-opened under the Westin brand some time in 2014 so they are still building up a clientele) and we had a choice of well located loungers every morning. After about 5 days, the staff started booking our preferred loungers for us near the shallow end. I suppose it will become alot busier as the hotel gets more and more popular but I think it would still feel more spacious than the main pool at Sugar Beach.
Both the Westin and Sugar Beach Hotels have sandy beaches. The Beach at The Westin wasn’t huge but it was cute and never very busy. There was a lovely giant rock pool and the sea was nice and gentle for small kids.
If memory serves, the beach at Sugar Beach is alot longer and more sprawling. Rubber or neoprene water shoes are recommended for kids and adults alike.
But our kids at this age seem to be happiest at the pool, given the choice, so we didn’t spend large amounts of time on the beach. The beaches and the sea are very nice at both resorts, but if you’re after velvety sand and long, sprawling beaches first and foremost, rather venture to the four star Paradise Sun on Praslin in the Seychelles (the pool is average and the flight times from Joburg are hell with small kids but the beach and sea are unbeatable, in my opinion.).
David, my husband spoilt us and booked superior interleading rooms for both holidays. Our rooms at Sugar Beach were nice. There wasn’t much space to spare but they were bigger than the standard rooms.
Our rooms at The Westin were utterly unbelievably luxurious, gorgeous, massive, brand spanking new, magnificent. We could have moved in forever. We paid roughly the same amount for both holidays but I strongly suspect that The Westin heavily discounted its rates to attract people to it and I think that by December 2015, our interleading rooms will be charged out at alot more. (According to the paperwork from The Holiday Factory – the tour company that our travel agent booked our holiday through – we booked “Ocean Deluxe” rooms, but when we arrived, one of the rooms had the word “suite” attached to it. But even the room that wasn’t called a suite with twin beds, was huge and stunning, as were the bathrooms.)
LOCATION, LOCATION, LOCATION (OF YOUR ROOM)
At Sugar Beach, I requested ground floor rooms not close to the main pool as I was worried that Joe wouldn’t sleep during the day if there was too much noise. This turned out to be a mistake because getting to the kid friendly pool and the main restaurant was an almightly schlep (Sugar Beach is an enormous resort). I would definitely request a room near the main pool and restaurant next time.
At the Westin, I simply requested ground floor rooms. Fortunately, the rooms we were allocated were a stone’s throw from the restaurant and the main pool which was really convenient and just made our lives so easy with the kids and all the paraphernalia you somehow always need with them.
THE KIDS CLUB, BABYSITTING & KIDS’ MEALS
At Sugar Beach, you can drop your kids at the kids club from the age of 3, whilst at The Westin, they need to be 4 or older. If your kids are younger than these minimum ages you need to hire a babysitter to be with them at the Kids Club. In terms of the physical premises, the Kids Club at Sugar Beach is in need of a revamp (but the staff more than make up for that), whereas at The Westin, the Kids Club is brand new and gorgeous. You can also go and hang out there with your children if they are too young to be left which you might fancy doing if it’s raining or you just need to get out of the heat for a bit.
At Sugar Beach, we hired a babysitter every evening through the Kids Club. She was fantastic. Some mornings we hired another babysitter to watch the kids for just over an hour so that my mother-in-law and I could walk on the beach which was such a treat. I remember it being a really easy and seamless process and it felt like everyone I encountered at the Kids Club was exceptionally nice and very experienced with children.
At The Westin, hiring a babysitter felt like alot more of a mission. Their policy states that you have to physically go to the Kids Club and select your babysitter from their list (pictures included) of ladies. You then hire the person directly and pay them directly in cash (local currency), plus you need to pay them for their transport (which added quite a bit to the cost). So hiring a babysitter for an hour’s walk on the beach was more effort and money than it was worth. We also happened to have very little cash (in any currency) on us and the nearest ATM was about a 20 minute taxi journey away, so we only hired a babysitter twice during our stay. The effort of needing to pre-plan and pre-book with someone external to the hotel (aside from having to mission in to town to get cash) made the option a little less attractive. That said, the ladies who work in the Kids’ Club are allowed to do babysitting when they are not on duty, but I only found that out later and when I asked one of these ladies to babysit there was a schedule clash.
There were alot of South Africans staying at the hotel while we were there and I noticed that most people put their babies to sleep in their prams and brought them to dinner. We did that twice with Joe and it worked well. Fortunately we had met a great couple with a daughter Chiara’s age and they entertained one another at dinner (with the help of an iPad). Otherwise, most nights we put the kids to bed in one of the rooms and had room service in the adjoining room, watched movies and sipped wine on the balcony. (The downside was that in-room dining doesn’t form part of the half-board offering).
At Sugar Beach, the Kids’ Club offered a kids dinner from about 5pm or 5:30pm which suited my kids’ usual routine perfectly. At The Westin, we tried to organise early dinners a couple of times for the kids but it was a huge mission and 6pm was the earliest it could be arranged so the best for us was simply to order a starter from room service for them at around 5pm. Joe lost his sense of humour at around 6:15pm every night, gulped down his bottle and pointed to his bed by 6:30pm so the 6pm dinner thing didn’t work for us.
WASHING & STERILISING BOTTLES
At Sugar Beach, I dropped Joe’s bottles and dummies off at the Kids’ Club where they were washed and sterilised for me with a smile. At The Westin, I called room service and they were equally great. (I took Medela microwave steriliser bags with me both times). Some large international hotel chains have policies about washing and sterilising bottles (in case they get sued, I guess), so one might not always be so lucky…
THE RESTAURANTS & THE FOOD
Personally, I loathe buffets – especially at dinner. It feels like musical chairs and kills the mood. Fortunately, both hotels have a variety of a la carte options for dinner (and lunch). These all come at a price, of course, but at least you have options. I don’t remember too much about the food at Sugar Beach so I assume that it was pretty good!
We stayed at the Westin before we had kids in 2010 (when it was The Grand Mauritian) and found the food to be excellent. We found it equally fantastic this time. The lunches were fresh and delicious (with deliciously expensive price-tags to match).
THE SERVICE AND THE STAFF
In general, I recall the service and the staff at Sugar Beach to be outstanding. At The Westin, we had a more mixed experience – some staff members were amazing, some were not great at all. I would say overall that there was a much better culture amongst the staff at Sugar Beach, whereas I felt like I heard alot of “I am not able to do that because we have a policy…” – i.e. very rules based culture, presumably based on a fear of being sued.
COSTS & EXTRAS
As I mentioned, I think The Westin’s prices for December 2014 were significantly lower than their prices for December 2015 will be so I am not sure they will necessarily compare well with Sugar Beach from a cost perspective, even though they are both five star resorts. At both resorts, any food or drinks that were not included in our half board packages were exorbitant (but, in my experience, that is the same in all the luxury Mauritian resorts).
We would choose The Westin again over Sugar Beach for one simple reason: the main pool. Perhaps the resort will grow in popularity and there will be a bun fight for sun loungers, but until then, I would go again tomorrow.
Please comment below if you have experiences at Mauritius resorts with young children that you’d like to share.